Junior Support Manager

at DVSport | Pittsburgh

DVSport, Inc. is a software company based in Pittsburgh, Pennsylvania specializing in digital video acquisition, analysis, and playback software designed specifically for the sports market. With over 2,350 systems deployed, DVSport has a strong customer base that spans the professional, intercollegiate and high school sports market. Additionally, DVSport is the industry leader in HD Instant Replay solutions for professional and collegiate sports. DVSport is leading the way in developing innovative digital video solutions at all levels of competition for all sports and delivers proven solutions that have become the standard by which sports-related digital video analysis systems are measured. DVSport customers use their custom-designed software products on a daily basis to scout, analyze, review, and teach.

This junior level Support Manager position would be in our corporate headquarters and will work with our technical support team in a hands on and fast paced environment. 

Your Role

• Work under senior support team members in order to develop independent skills in the areas of software installation, hardware problem solving, and customer service.
  
• Assist in the development of training documentation to be used by internal personnel as well as clients.
  
• Document and communicate project status to internal personnel and clients as needed.
  
• Utilize internal ticket system to ensure that all issues are moving toward resolution and client needs are met.
  
• Committed to providing the best experience for our clients.

What you need to bring to the game:

• Currently majoring in or completed a degree program in Computer Science, Information Technology, Computer Engineering, related IT or Engineering discipline preferred.
  
• Demonstrate working understanding and knowledge of the IT field including but not limited to hardware and software.
  
• Working familiarity with electronic components and maintenance of components.
  
• Capable of working independently as well as with a team.
  
• Strong and demonstrated leadership abilities.
  
• Ability to work under and meet deadlines.
  
• Exceptional communication skills and ability to interface with co workers and clients alike.
  
• Commitment to customer service and meeting and exceeding customer expectations.
  
• Must have valid driver’s license. 
  
• Valid U.S. Passport or ability to get a valid U.S. Passport
  
• Ability to lift objects upwards of 50 lbs.
  
• Willingness to travel up to 30%.  
  
• U.S. Citizenship preferred.
  

---